Getting Acquainted with Outlook
1. The Outlook Environment
2. The Title Bar
3. The Menu Bar
4. Using Toolbars
5. The Standard Toolbar
6. The Ribbon
7. The Microsoft Office Button
8. The Quick Access Toolbar
9. The Formatting Toolbar
10. The Navigating Pane and Reading Pane & To Do Bar
11. The Outlook Bar
12. The Scroll Bars
13. The Shortcut Keys
14. The Preview Pane

Making Contacts
1. What are Contacts?
2. The Contacts Folder
3. Changing the View
4. Creating Contacts
5. Editing Contacts
6. Selecting Contacts
7. Deleting Contacts
8. Printing Contacts
9. Grouping Contacts
10. Assigning Contacts to Categories
11. Searching for Contacts
12. Writing letters to Contacts
13. Calling Contacts
14. Finding a Contact's Address

E-Mail
1. What is e-mail?
2. Using the Inbox
3. Message Statuses
4. Reading Messages
5. Printing Messages
6. Deleting Messages
7. Sorting the Inbox
8. Changing the Inbox View
9. Message Flags
10. Finding Messages
11. Sending Messages
12. Selecting Recipients
13. Checking Message Spelling
14. Setting Message Options
15. Formatting Messages
16. Replying to Messages
17. Forwarding Messages
18. Sending Attachments
19. Opening Attachments

The Sent Items Folder
1. The Sent Items Folder
2. Resending Messages
3. Recalling Messages

The Outbox Folder
1. Using the Outbox Folder

Using the Calendar
1. The Calendar Window
2. Switching the Calendar View
3. Navigating the Calendar
4. Appointments, Meetings and Events
5. Selecting Calendar Objects
6. Setting an Appointment
7. Scheduling a Meeting
8. Checking Meeting Attendance Status
9. Responding to Meeting Requests
10. Scheduling an Event
11. Setting Recurrence
12. Printing the Calendar

Tasks
1. What are Tasks?
2. The Tasks Window
3. Changing the Tasks View
4. Printing the Tasks
5. Sorting the Tasks
6. Creating a Task
7. Setting Task Recurrence
8. Creating a Task Request
9. Responding to Task Requests
10. Sending Status Reports
11. Tracking Tasks
12. Managing Tasks
13. Deleting Tasks

Deleted Items
1. The Deleted Items Folder
2. Permanently Deleting Items
3. Recovering Deleted Items
4. Automatically Deleting Items

Using the Journal
1. The Journal Folder
2. Switching the Journal View
3. Recording Journal Items Automatically
4. Opening a Journal Entry
5. Opening the Journal Entry Document
7. Deleting Journal Entries

Public Folders
1. Creating Public Folders
2. Setting Permissions
3. Administering Public Folders
4. Folder Rules
5. Copying Public Folders
6. Adding a Public Folder Shortcut to the Outlook Bar

Personal and Private Folders
1. Creating a Personal Folder
2. Setting AutoArchiving for Folders
3. Creating Private Folders
4. Setting Folder Permissions
5. Administering a Private Folder
6. E-mailing a Shortcut to a Private Folder

Notes
1. Creating Notes
2. Forwarding Notes
3. Adding Date/Time Stamps
4. Changing Note Colors
5. Changing Note Fonts

Advanced Mailbox Options
1. Creating Mailbox Rules
2. Color Coding Messages
3. Creating Custom Mailbox Views
4. Handling Junk and Adult E-mail
5. Categorizing Items
6. Finding Items
7. Grouping Folder Items
8. Using Filters

Outlook Options
1. Using Outlook as a Desktop
2. Using Outlook as a Web Browser
3. Adding Additional Profiles
4. Adding Additional Services
5. Outlook Options
6. Using Shortcuts

Delegates
1. Creating a Delegate
2. Acting as a Delegate
3. Deleting a Delegate

Helping Yourself
1. Screen Tips
2. The Office Assistant
3. Using the Contents and Index
4. Using the Help Pane

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